Speaking with A Current Affair Karen said she was normally charged $400 for the family’s plan, but this month the total had more than tripled!
The paper bill she received from Telstra totaled a whopping $465,595.23.
'Has it been hacked? How has it actually managed to do that much data download without bursting into flames?' Karen told ACA.
Instantly Karen jumped on the phone to her provider trying to get an answer but frustrated and exhausted she spent a month trying to get past the call center with no success. No one could give her any sort of explanation as to why her bill had sky rocketed.
Finally when the WA mum entered her local Telstra shop the sales rep said it was ‘absolutely a mistake’.
Little did Karen know that her modem went into meltdown during the month of April.
But when Karen received her next bill the total this time was $466,000.00 because she had not paid her previous bill the next month was added on to what she allegedly owed.
Telstra's Michael Ackland got involved after seeing ACA’s coverage and said ‘there were two issues - there was a system glitch error that created the original problem, and then human error to not pick it up as quick as we possibly could.’
Apologisingly to Karen he promised the situation would be rectified.